At Amani, we strive to provide the best products and services to our valued customers. If you are not completely satisfied with your purchase, please review our refund and return policy below.
- Eligibility for Returns
Products must be checked in front of the delivery man and returned instantly.
To be eligible for a return, the item must be in its original, unused condition and packaging.
For services, if you are not satisfied with your consultation or program, please contact us within 3 days of the service to discuss your concerns and find a suitable resolution.
- Non-Returnable Items
Some items are non-returnable due to hygiene, safety, or other restrictions. These include: opened or used products
- How to Initiate a Return
To start a return, please contact us at 01950958270(WhatsApp). Include the following details:
Order number
Product name and reason for return
Photos (if applicable)
- Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to the original payment method within 3 business days.
- Shipping Costs
Customers are responsible for the return shipping costs, unless the item is faulty or damaged upon receipt.
Shipping costs are non-refundable.
- Exchanges
If you’d like to exchange a product for a different size, color, or item, please follow the return process and place a new order. Exchange availability is subject to stock.
- Issues with Services
If there are any issues or dissatisfaction with our services (e.g., consultations, mentorship programs), please contact us within 3 days for a resolution. We are happy to address any concerns and find a way to better meet your needs.
